Thank you for choosing us for your Destin, Florida vacation. Pelican Beach Management is committed to providing you a pleasant and memorable experience.
The following are terms and conditions for renting vacation condominiums from Pelican Beach Management. These rental policies only apply to short term vacation rentals that Pelican Beach Management provides. They do not apply to LONG-TERM RENTALS. For information about our policies related to LONG TERM RENTALS, please contact our rental management department.
We kindly encourage all guests to carefully review RESERVATIONS/FEES/DEPOSITS/CANCELLATIONS and IMPORTANT TERMS & CONDITIONS shown below. Together, these policies are designed to ensure a smooth and enjoyable stay and are binding to all reservations. If you have a question or concern which is not covered here, please contact our Guest Services by telephone: (850) 654-1425 or by e-mail: reservation@pelican-beach.com. We look forward to your stay with us!
Please make your reservation ONLINE or by calling 888-PELICAN (888-735-4226). We accept Cash (for reservations made onsite/in person and for incidental charges after arrival), Visa, American Express, Discover, Mastercard, and some checks (please inquire prior to arrival).
Upon confirmation of your reservation, please verify arrival and departure dates, rates and condominium reserved. Contact us immediately if you find a discrepancy. Otherwise, it will be assumed correct.
Prices are subject to change without notice. However, your price is guaranteed once you receive a booking confirmation. Although every effort has been made to ensure the accuracy of the information contained online, we cannot accept responsibility for any errors or omissions, and reserve the right to vary, amend, supplement or cancel any of the information or offers featured online at any time. Rental fees do not include state and local taxes, the $250 Reservation Fee, or any applicable Convenience Fee.
All published rental rates are subject to change without notice. Rates are NOT confirmed until a deposit is made. We reserve the right to correct rates that may have been misquoted due to human and/or computer error. No discounts will be applied for previously booked reservations.
Check-out time is 10:00 a.m. CST. Late departures will incur a $75 fee and may be charged up to the cost of an additional night's stay.
All reservations are subject to a non-refundable $250 Reservation Fee. The reservation fee will be collected with the Balance Due payment required 14 days prior to arrival. All rental rates quoted by Pelican Beach Management INCLUDES DEPARTURE CLEANING.
A convenience fee for credit cards will be added to each reservation. The Convenience Fee will collected with the Balance Due payment required 14 days prior to arrival. The Convenience Fee is not refundable.
Travel protection has been made available with your reservation. Travel Protection includes coverage for the loss of your prepaid, non-refundable trip costs if your trip is canceled or interrupted due to certain unforeseeable events. We offer travel protection as a way for you to help protect yourself and your trip investment. Travel protection fee is determined based on the full stay value. Outstanding reservation costs are not eligible for reimbursement at the time of cancellation and the cost of the Plan is not eligible for a full refund outside of the Plan’s free look period. Terms and conditions apply; please read your Plan documents carefully and contact Generali Global Assistance with coverage questions. View and Download Travel Protection Flyer (PDF)
The Vacation Rental Damage Protection Insurance plan includes the insurance premium and assistance services fee and waives rental Damage security deposit (see below) Insurance coverages are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231, for the operating name used in certain states, and other important information about the Insurance & Assistance Services Plan, please see Important Disclosures.
A non-refundable $250 Rental Fee Deposit and Travel Protection or Damage Protection, if purchased, will be collected in full when it is added to a reservation. The remaining balance is not due until 14 days prior to arrival date. We accept Visa, MasterCard, Discover, and American Express for advance rental payments.
• $250 Rental Fee Deposit
• Travel Protection, if chosen (optional)
• Damage Protection, if chosen (optional)
The final rental payment is the balance of rental fees, all state and local taxes, the Reservation Fee, and Convenience Fee related to the reservation will be charged to the credit card used to make the reservation. The final payment due date is 14 days prior to arrival date. If the reservation is made within 14 days of the date of arrival the total payment is due at the time of booking. To make a payment using an alternate credit card, you must ensure your payment is received by Pelican Beach Management before the final payment due date. For your convenience, you may pay your balance online. Failure to remit the final payment by the scheduled due date will result in the cancellation of your reservation. NO EXCEPTIONS.
• Balance of Rental Fee
• Total of State and Local Texes
• $250 Reservation Fee (includes Cleaning Fees)
• Full Convenience Fee
Reservations cancelled prior to the final payment due date (14 Days), will result in a refund of the $250 Rental Fee Deposit. Reservations cancelled after the 14 Day Balance Due date results in loss of full payment. No exceptions can be made to this policy. Once you have booked your dates, they will be locked in. All changes to reservations after the final payment are not permitted. However, additional nights if available can be added to your stay, IF AVAILABLE, additional nights within 14 days must be paid in full at time of adding the additional nights.
To protect your vacation rental investment in the final 14 day cancellation window, we strongly recommend purchasing Travel Protection.
If public officials close the beach area or issue a mandatory evacuation affecting the property, Pelican Beach Management may waive late cancellation penalties or refund unused rent for nights the guest cannot occupy the property, subject to management review. All other weather-related claims must be submitted through Travel Protection.
WE HIGHLY RECOMMEND YOU PURCHASE TRAVEL PROTECTION TO COVER ANY UNFORESEEN DIFFICULTIES OR EVENTS. Travel Protection is offered through Generali and is separate from Pelican Beach Management’s cancellation policy. Pelican Beach Management does not determine claim eligibility or issue insurance reimbursements. Guests who purchase Travel Protection must file any covered claim directly with Generali.
No refunds will be given for late arrivals, early departures, no shows, or cleaning and maintenance concerns. If present and reported, all cleaning and maintenance concerns will be corrected promptly. Please make sure to report any cleaning or maintenance issues as soon as possible to allow Pelican Beach Management to correct any issues. Pelican Beach Management will not be held responsible for or provide any compensation for any issues reported after departure.
Service fees may apply to guests who reserve online with third party booking websites such as REDAWNING, VRBO, or AIRBNB. Third party service fees are neither controlled nor collected by Pelican Beach Management and, as such, are not reflected in reservation statements provided by Pelican Beach Management.
Present the original payment card. The physical card used to guarantee the booking must be produced at arrival. Mobile wallet tokens (Apple Pay, Google Pay) are accepted when the same device-bound token was used to book.
Show government-issued photo ID. The name on the ID must exactly match the name embossed on the card and on the reservation. ID is scanned and stored with the folio solely for dispute evidence and PCI-DSS-compliant retention.
EMV-chip or contactless tap required. Mag-stripe swipes and manually keyed entries are not permitted.
• If the original card is lost, expired, or otherwise unavailable, the guest must provide an alternate card in their possession and authorize the total value of the stay plus tax at check-in.
• The original authorization will be reversed; processing times to appear on the guest’s account depend on the issuing bank (typically 3–10 business days).
• Room lock key codes will not be issued until successful card verification and matching ID are completed.
Reservations may be cancelled or placed into manual review if any of the following occur:
• Card country ≠ IP address or billing country
• Same-day booking for high-value accommodation
• Multiple declined authorizations within a short window
Pelican Beach Management reserves the right to refuse service, cancel a reservation, or require additional verification where reasonable grounds for fraud exist.
For your protection and ours, we maintain a full evidence kit (3-D Secure logs, ID and card scans, signed registration card, and folio history). In the event of a dispute, this documentation is supplied to the issuing bank to demonstrate genuine cardholder consent.
By completing a reservation, you acknowledge and agree to comply with the above Rental & Payment Policy. Failure to fulfill the verification requirements may result in denial of entry, cancellation of the reservation, and/or forfeiture of deposit.
Absolutely no reservations or access to rental condos on Pelican Beach Management program will be made to persons under the age of 25 unless accompanied by a parent or guardian at a ratio of no more than three people for each parent or guardian over the age of 25. A parent or guardian must be staying in the rental condo at all times, NO EXCEPTIONS. We do not rent to chaperoned groups. Our rental condos are monitored for violations of this policy, and if found in violation of this rule will result in immediate eviction with no refunds. Reservations made under false pretenses will be subject to eviction and forfeiture of all deposits and payments. No exceptions.
Upon arrival you must provide identification and sign a Registration Card, a binding legal document, verifying that you are an adult who is at least 25 years of age and financially responsible for any damage made by parties present during your occupancy dates. Additionally, the individual who's name the reservation was made will be asked to provide a state issued photo identification card which matches the name on the credit card submitted for payment.
Any reservation made under false pretense will result in eviction with loss of advance rent and/or all rent and associated charges.
Pets are not allowed at The Resorts at Pelican Beach. Please, no exceptions.
Guests covered by Generali Travel Protection may be eligible for a full or partial reimbursement through Generali should a mandatory evacuation order be issued due to a hurricane or severe weather, subject to the terms defined within Generali's Vacation Rental Insurance Description of Coverage. A copy of this description of coverage can be found on our website or provided by Pelican Beach Management upon request. We will not issue refunds for payments made after the final payment due date, cancellations or shortened stays due to actual or anticipated hurricanes or severe weather.
Pelican Beach Management reserves the right to change Rental Assignments without prior notice or liability in the event of a sale of the rental property, or if the unit becomes unavailable. When comparable accommodations are not available, guest(s) will have the option of selecting from available properties or receiving a complete refund.
All arriving guests must present a valid state-issued ID upon check-in. The Guest Services team will verify the ID against the credit card used for incidentals and confirm it matches the reservation name(s).
Check-in begins at 4:00 p.m. Central Time. During peak periods, some condos may not be ready until as late as 6:00 p.m. Early check-ins and late check-outs are not available during peak season.
We want your stay with us to be relaxing, comfortable, and worry-free. Because accidents can happen during a vacation, we offer a simple damage protection option designed to protect both our guests and our privately owned vacation homes.
Most guests choose our Damage Protection Plan for added peace of mind during their stay.
What the plan includes
• Covers accidental damage to the vacation rental and its contents during your stay, up to the plan limit
• No security deposit required
• No charges for normal wear and tear
• Faster, simpler checkout with no post-stay credit card hold
What the plan does not cover
• Intentional or reckless damage
• Missing or stolen items
• Excessive cleaning caused by misuse or violations of house rules
• Damage caused by pets
The Damage Protection Plan Waiver Fee (see above) at checkout includes the insurance premium and assistance services fee. Insurance coverages are underwritten by Generali U.S. Branch, New York, NY (NAIC #11231). Additional coverage details and disclosures are available at checkout.
Guests who choose not to purchase the Damage Protection Plan remain personally responsible for any damage to the vacation rental during their stay. Because the Damage Protection Plan was declined:
• Guests will be required to sign a Damage Responsibility Acknowledgment at or before check-in.
• A valid major credit card must remain on file for the reservation.
• The property will be inspected after departure and before the next guest checks in.
• If damage beyond normal wear and tear is discovered during this inspection, the guest agrees that the cost of repair, replacement, or excessive cleaning may be charged to the original credit card used to make the reservation.
• Any applicable charges will be based on actual recovery costs, and itemized documentation will be provided upon request.
By declining the Damage Protection Plan and signing the acknowledgment, the guest agrees to these terms and authorizes Pelican Beach Management to process any verified damage recovery fees accordingly.
Our vacation rentals are privately owned and thoughtfully furnished. We ask guests to treat each home with care and respect.
• Re-arranging furniture is not permitted
• Guests are responsible for the care of the condo and its contents during occupancy
• Any damage should be reported promptly to the Front Desk Manager or Rental Manager so it can be properly assessed
Timely reporting helps us address issues quickly and fairly.
Normal wear and tear refers to routine use expected during a vacation stay and does not result in charges.
Damage includes breakage, staining, loss, or conditions that require repair, replacement, or special cleaning, such as:
• Broken or missing items
• Soiled, damaged, or misplaced linens
• Excessive trash left in the unit
• Leaving the property excessively dirty
We do not charge for ordinary use of the home. All damage claims are reviewed carefully and handled professionally, with clear communication and documentation provided to the guest when applicable.
Our goal is not to penalize guests—but to ensure a positive experience for everyone and to maintain these homes for future visitors.
If you have any questions about damage protection, deposits, or guest responsibilities, our Guest Services team is happy to assist you before your arrival.
The use of all facilities is at the risk of the user(s). Pelican Beach Management will not be held liable for any damage to vehicles, and/or personal injury while on property. In addition, the head of the reservation party is responsible for all actions of those in the party and their guests.
Tobacco smoking is permitted only in the designated smoking areas: south side of covered parking and the tiki bar area. Smoking, vaping, or use of marijuana, cannabis, or other non-tobacco products is prohibited anywhere on property. Smoking or vaping inside units, on balconies, walkways, elevators, lobbies, pools, gyms, restrooms, or other common areas is prohibited.
There are two places you can smoke on the property. The designated areas are: (1) the south side of covered parking and (2) tiki bar area. Smoking of non-tobacco products which are harmful to the health, safety, and welfare of the unit owners is also strictly prohibited in the above designated areas.
This prohibition also extends to the use of electronic cigarettes, including “vaping” or the inhaling of vapors, including tobacco-free vapors, from a personal vaporizer device.
Please note, the prohibition on smoking, against the use of any lighted or burning tobacco or non-tobacco product, and against “vaping,” extends to all unit owners as well as their occupants, family, guests, invitees, lessees and all others who are present on any portion of the common elements or limited common element balconies of Pelican Beach Resort Condominium.
Smoking in units will accrue a $500 charge for Ozone Cleaning. NO EXCEPTIONS.
Wristbands are required during peak spring and summer months and during other high-occupancy periods as determined by the Association. Upon check-in, guests will receive a wristband which must always be worn while on the property so that resort staff can determine who should not be on property taking up beach or pool space from registered guests. Please note that there will be a $25 charge to replace any lost wristbands.
We are happy to have you as our guests! Below are our "House Rules" which we ask that you respect. Please take a minute to read them; ask us questions about any you don't understand.
Your Pelican Beach Packing Guide: Essentials for a Perfect Stay
As you prepare for your upcoming getaway at Pelican Beach, here's a handy checklist of items to bring to ensure you have everything you need for a comfortable and enjoyable stay:
Beach Towels: Our units do not provide beach towels, so please bring your own.
Sunscreen: Protect your skin with a high-SPF, water-resistant sunscreen.
Beach Gear: Items like paddle ball equipment, tennis racquets, and other beach games.
Beach Attire: Swimsuits, cover-ups, flip-flops, and sun hats for those sunny days.
Reading Material: A good book or e-reader for relaxation.
Note: Beach tents and canopies are not permitted on our property.
Our units come with an initial supply of toiletries. For stays longer than a couple of days, consider bringing or purchasing the following:
Toilet Paper & Paper Towels: Additional supplies beyond the initial provision.
Soap & Shampoo: Personal hygiene products as per your preference.
Laundry Detergent: If you plan on doing laundry during your stay.
Personal Toiletries: Toothbrush, toothpaste, deodorant, etc.
These items are also available for purchase at the front desk for your convenience.
Extra Towels: While bath towels are provided, bringing extra can be helpful, especially if you don't plan on doing laundry.
Reusable Water Bottles: Stay hydrated during your beach outings.
Snacks & Beverages: Stock up on your favorite treats for in-room enjoyment.
By packing these essentials, you'll be well-prepared to enjoy all that Pelican Beach has to offer. We look forward to welcoming you to a relaxing and memorable stay!
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