Arrival Information

Updated: May 16, 2020

 

We hope wherever you are in the world – whether at home with loved ones or on the front lines fighting this pandemic – that you are staying healthy and safe. We thank you for your patience and understanding over the last month as we’ve experienced unprecedented travel disruptions. In an effort to slow the spread of the COVID 19 virus and for the safety of our staff and guests, we are implementing additional processes to help protect the safety of guests and team members, and certain services and amenities may be unavailable. We thank everyone for their continued support as we navigate through this difficult and evolving situation. Please remember, the health and well-being of our guests, team members and all who visit our property is Pelican Beach Management's highest priority.


We will make every effort to continue to meet all guest check-in times. We ask for your patience during peak periods for any minor delays as we will not compromise our standards to assure your protection and satisfaction.

 

What Measures Are We Taking to Keep You Safe?


We are living in a new age, with COVID-19 front and center for our guests and our associates. We are grateful for the trust our guests have shown us through the years. We want our guests to understand what we are doing today and planning for in the near future in the areas of cleanliness, hygiene and social distancing so that when they walk through our front door, they know our commitment to their health and safety is our priority. Pelican Beach Management has enhanced its cleaning and sanitization procedures to comply with CDC recommended guidelines. Learn more about our new COVID-19 sanitization practices and procedures here.


Please note, our standards and policies cover properties and common areas managed by Pelican Beach Management. While this covers almost all common areas, we cannot assure guests of the standards used by any owner-direct (Vrbo, etc.) or third-party managed condominium units. Please contact your reservation agent for any needs you have.

 

SPECIFIC ITEMS OF INTEREST:


On Arrival:
Please consider social distancing when approaching the front desk. Additionally, consider using hand sanitizer prior to checking in.

 

Elevators: Due to an abundance of caution, we ask to for only one party/family of 4 people per elevator car. If you find the elevator occupied, please wait for the next available car. We appreciate your understanding of this policy change for the safety of our guests and staff.


Luggage Carts:
Luggage Carts will continue to be available. Please return luggage carts to lobby area immediately upon completion of your usage. Please wipe down your luggage cart after use with disinfectant spray and towels provided in the luggage cart area.

 

Gift Cards (Pelican Beach Management Guests Only): Gift Cards can be used beginning Friday, May 22 upon the re-opening of the Pelican Beach Cafè.

 

Pelican Beach Cafè: The Pelican Beach Cafè has resumed take-away service with regular hours. From 8:00am to 10:00am, all orders are call-in only (Ext. 575 on your condo telephone). Pick-up will be at the outside patio door for breakfast and the Tiki Bar for lunch. After, 10:00am, orders can be placed by telephone or at the Tiki Bar. Credit Cards, gift cards,or room charge encouraged!

 

Tiki Bar: The Tiki Bar is open for take-away service with regular hours.

 

Lobby Rest Rooms: Due to an abundance of caution and protection of our guests, the rest rooms located in the lobby will be closed to the public. We ask guests to consider returning to their condominium for rest room use.

 

Pool Decks: Pool furniture should be used with social distancing standards. Please return pool furniture to it's original location after use. Please wipe down your chairs after use with disinfectant spray and towels provided on the pool deck.

 

Beach Services: All beach services are managed by La Dolce Vita under agreement with the Pelican Beach Resort Owners' Association. Policies are applicable to all guests and owners of the resort. Social distancing standards will be adhered to on the beach.Beach set-ups may be rented directly on the beach the day of, based on availability. To reserve a beach setup in advance or for more information, please call (866) 651-1869 or reserve online.

 

Guest Services Contact Information


We want you to feel safe and know that someone is always ready to listen to you when you stay at the Resorts of Pelican Beach. If you have any questions or concerns, please contact our Guest Services below:

Call: (850) 654-1425 for Guest Services or dial "0" from your guest room telephone.

Email: Click Here

 

Beach Status Update


Effective May 5th, Okaloosa County and Destin beaches and parks are now open. Safe social distancing is recommended and groups should be limited to 10 people or less. This includes public and private beaches, beach accessways, trails, parking areas solely for accessing public and private beaches, beachfront city parks, and all Okaloosa County parks.

 

Nearby Grocery Store Options


If you would like to get groceries during your stay at the Resorts of Pelican Beach, we have great options conveniently close by!

Winn-Dixie
Located at: 981 US-981, Destin, FL 32541
Hours: 8am - 8pm
Dedicated senior/high-risk customer shopping hour: 8am - 9am Monday thru Friday

Publix Supermarket at Paradise Key
Located at: 4425 Commons Dr. East, Destin, FL 32541
Hours: 8am - 8pm
Dedicated senior/high-risk customer shopping hour: 7am - 8am, Tuesdays and Wednesdays

Fresh Market
Located at: 4495 Commons Dr W, Destin, FL 32541
Hours: 8am - 9pm
Dedicated senior/high-risk customer shopping hour: Weekdays, 8am - 9am.
*Please note all guests must wear face masks when entering store

Walmart Supercenter
Located at: 15017 Emerald Coast Pkwy, Destin, FL 32541
Hours: 7am - 8:30 pm
Dedicated senior/high-risk customer shopping hour: Tuesdays, 6am - 7am

Not wanting to leave the resort? No problem! Download Instacart on your phone and choose from several grocery stores for delivery right to the resort!

 

Restaurant Delivery & Take-Out


After a fun day at the beach, sometimes guests are exhausted after a full day of sun and sand to get dressed up and ready for a dinner or lunch out. This can be especially hard for families with exhausted children! Make your evening stress free by ordering in! We've equipped rooms with comfortable dining arrangements to make your stay even more comfortable to not have to even leave the resort.

Take-outdelivery or cook-in are among your daily choices to consider along with traditional dining out at one of the nearby seafood and specialty restaurants. Check out our list of delivery vendor apps that deliver right to the Resorts of Pelican Beach and have convenient pickup options:

 

Urgent Care & Healthcare Resources


You may find comfort in knowing that there are several nearby healthcare facilities in the area, please see the list below if you need healthcare assistance.

White-Wilson Medical Center Immediate Care Clinic
990 Airport Rd., Destin, FL 32541
(850) 269-6400

Emerald Coast Urgent Care
12598 Emerald Coast Pkwy., Destin, FL 32550
(850) 666-4638

Destin ER
200 Tequesta Drive, Destin, FL 32541
(850) 837-9194

CVS Pharmacy
797 Highway 98 East, Destin, FL 32541
(850) 837-8111

Please notify the front desk if you believe you may be feeling ill so we can notify other guests as a precaution and provide additional cleaning protocols.